Children's Primary Dental

Dr.Marichris and her assistant Juanita are awesome.
Front desk Maria and tonie are awesome as well. Thank you all for taking care of my grandson.

Very profesional, always greeted with a smile. Recommend all kids to attend Children's Primary Dental .

My son had a bad experience when he was younger by drinking the purple drink they provide . He panicked vs calling down which resulted in him being strapped down . Ever since then he has been terrified of the dentist . I took him again and he needed more work . I expressed my concerns to the dentist of the purple drink and his fear and she completely disregarded all my concerns attended me quickly and said he's older now we can try it again . She wasn't listening nor cared about my son as a patient. And to top it off my appointment was booked 6 months out . I looked for a different dentist in Chula Vista . Got a consultation expressed my concerns and was taken very seriously. We did two treatments and did NOT use the purple drink nor was he needed to be strapped down . We had a completely different experience and my son is not so scared of the dentist . Long story short if you're not comfortable don't continue to take them if they're not listening and taking your concerns serious go to a place that does .

The following has happened to me 3 times now with this specific office. I call, it rings at least 10-15 times while repeatedly playing the same message about how they cannot take my call at the moment every couple rings or so then it rings about 10 more times with this weird little beep at the end of the ring then I hear a busy signal. So I call back and this time, hear the recording stating that they are closed... after reciting their hours are Mon-Fri- some time in the morning until 5 pm and something different on Saturday. Closed... at 1:00 pm on a Monday afternoon.. it then goes on to inform that if an emergency is occurring that a number should be called . said number is their after hours number and is answered 24/7.. allegedly...I hung up and called this "emergency" number, as I had a legit matter that needed immediate attention pertaining to my daughter and after 2 rings a man's voice is played stating that he is indeed the representative for this office and his name was Michael I believe. After he states that he is not available to tend to the "emergency", I'm routed to another recording that just bluntly stated that the mailbox is full. After a swift and robotic "goodbye" I hear a busy signal again. I don't think I have to elaborate any further on this one as it speaks for itself. Moving on...

My daughter has special needs and gets all her dental work done at Rady's. We visited this office a month or so prior to these phone calls due to my daughter expressing that her mouth was soar. Her tolerance for pain is abnormally high so if she is complaining about pain, I tend to take it seriously and not waste any time because I just know it must be pretty brutal if it's disrupting her. We got to the office on E St and 4th and without taking X-rays, a doctor takes one quick look at her mouth and writes a referral to a place in Vista called Dream Dentistry. Then I'm told that she needs a root canal and that this place in Vista is the only place that'll do it under anesthesia in their office. We drive to Vista from our house in the East Lake/Otay area in rush hour traffic only for them to tell us after 5 minutes that they will not take my daughter due to her diagnosis and that we should have never been referred to them.

Now I'm gonna lay the rest of this out as quick and to the point as possible... They ended up seeing her at Rady's after giving her some antibiotics in the meantime. Dr Lamm informs me that she wants to pull 2 teeth now (after the other doctor saying that it was one tooth) because the "money from the insurance isn't worth all the work a root canal entails"....especially since my daughter has a special needs diagnosis and needs general anesthesia. Not enough money? I have no words for this part, you get it... so after seeing her at Rady's for a full set of X-rays and "buying some time" by tempering the teeth in question she "oh -by -the -way's us with "I see something in there that isn't a tooth but looks rooted into her sinus cavity.. I'm gonna refer to an oral surgeon" She proceeds to refer us to an oral surgeon who after 2 minutes on the phone with the office I'm again told that they shouldn'treferred us to them as they do not have hospital privileges and with my daughters diagnosis they won't do the work without being in a hospital setting.. This call lead to about 3 or 4 others and researching a list that is long enough it will hopefully produce one decent oral surgeon who can help us... then all this lead to the phone call i detailed at the beginning of this...

I'm disappointed, frustrated, and angry for reasons that I'm sure you guys could probably identify and understand. This office has let us down and tossed us just any old number to get rid of us instead of doing their jobs and helping my daughter. It's sad that a doctor pulls this kind of stuff with a patient who is clearly in pain and now has some unidentified thing that's rooted in her mouth. Not only does she not even bother to identify it but she carelessly passes us off to yet another place that in the first few minutes asserts that they should not have sent us there... I guess Dr Lamm and friends over there don't feel as if the price is right from the insurance for helping my daughter... I will find a real doctor who exhibits some sort of real bedside manner and doesn't just blatantly state that they want more money to help my daughter... when I'm positive that they have all been over compensated for what they've done, (Dr Lamm especially) ...the whole thing looks like a money grab at this point because they have literally done nothing but confuse us, ignore us, and refer us to places that we should not have been referred to just to pass the responsibility to someone else.

What an eye opener this experience has been and I'd feel as if I was doing something wrong if I didn't share it. Thanks for taking the time to read, I know it's a lengthy one... I appreciate y'all and hope this helps someone.

I am so happy I found this location for my kids.The staff is great. Dr. Safoura is amazing with kids. I was lil worried about my 7 year old but she approached him so well and made him feel so comfortable throughout his treatment. I also wanted to thank Andrea she's so nice and works with you financially. I was worried about having to make huge payments but she made it affordable. I absolutely love this place. Thank you again!

Excelente atención. Gracias por hacer estos procedimientos más faciles para nuestros hijos. Mi hijo tuvo varios procedimientos este año y quedamos muy satisfechos con el trabajo de su dentista y asistentes. Gracias por seguir siendo el mejor lugar para llevar a mi hijo.

Pedro Gonzalez- Iker Gonzalez

*Actually a ZERO star review *
10 silver crowns on a 6 year old without my consent. Why silver? Do they want him to be picked on? Yes, TEN

Love this dentist n my kids love them as well you do have to pay out of pocket for the sedation which is 100 and if they have to put your child to sleep it's 150 but I soo recommend your child doesn't feel anything n you don't have to deal with the screaming n crying . I know for me as a parent with my too girls when they cry it breaks my heart n makes me cry. All the lady's are supper nice n welcoming they don't make you awkward or uncomfortable in anyway I'm glad I found this place a long time ago for my girls!!

I would give them ZERO stars if i could!!!! My son is 4 almost 5 when we first went they only did X-rays they sent me a TXT a couple weeks after saying i need to make an appointment for his cleaning. I called them made the appointment all good right... We get there (mind you i had to leave work early) They say you don't have an appointment i said yes we do you guys TXT me then i called you. So i then say ok just what's the next available one they give it to me.
So we show up they need x-rays again second time i say ok they do his cleaning doc comes and says he has 4 cavities and needs a root canal. Ok i am trusting this person, they had a cancelation for the next day i agree to the oral sedation (again i miss work). Next day we come back my son wont take the meds so we had to hold him down while they had it to him he is crying kicking one lady says don't kick your mon that isn't nice, well I would be kicking too if i was being held down.
Now to the scary part my sons meds hit and hit him good they tell me to bring him in which i did i also did not know they strap them down like wild animals oh and they had to do a third x-ray of his teeth WTF!! i went to use the restroom when i came back he was still crying i said no stop this we aren't doing this today. i grabbed my son and we went home. For an hour straight he was screaming , hitting me and kicking me. Mind you he couldn't walk for 6hrs after that medication i don't recommend it.
At this point i wanted a second opinion which i got and turns out he doesn't need a root canal at all..... Ok now i am livid!!! i went in last Friday 02/03/2023 to get a refund on services that were not performed which they gave me, i spoke with a manager and told them what had happened about him not needing a root canal. I was told i would get a call from the Owner today 02/06/2023 yet to hear anything from her.
Shame on you for having staff there that clearly shouldn't be in the field trying to do unnecessary work on a small child. I will never return to this place again i will be reporting to the Dental Association as well.
My heart was broke for my child no root canal needed there for unnecessary meds were given. I would stay away from this place.

Been coming here for 2 years . Staff is very friendly and always answer any concerns I have if any.