Jersey Mike's Subs

Let me tell you Elvia is amazing! She moved the line so fast getting orders and preparing food. The line was by the door and within 20 minutes she cleared the restaurant for everyone their order and out the door.

Her team today is amazing.

Went today (Veterans Day) and decided to dine in with the fam before hitting the park. This place has made leaps in service and quality of food.
There was a lady there I believe she is the manager or shift lead and let me tell you she was running the line like a true leader. Great service from all staff and a great sandwich. We got the club sub on the rosemary parm and it was the best made sandwich since I've been going to Jersey mikes.
P.s. give that lady a raise because she not only has a great attitude but she knows how to lead.

Great subs. Great subs. Great subs. Great subs. Great subs. Great subs. Great subs. Great subs. Great subs.

The sandwiches are good, freshly sliced meat and toppings. The team they have in place here is very efficient and works diligently to get your food out correctly and quickly. Can't say much for ambience is it's a sandwich shop, but it's clean.

The service is apparently upbeat and positive when you enter this store in Eastlake. There is a leader (manager) at the register area who is very welcoming and conversational with the customers. I love it! The sandwiches were delicious. We miss the meatball sandwich. Didn't see it on the menu.

This is a weird Jersey Mike's. I've eaten at many of them in multiple cities and states, and never gotten unsatisfactory food. The good news is that you know what you are going to get, the ingredients seem to always be fresh, service is quick, and you get to watch your sandwich being made.

Now the weird stuff:

1. The senior-most person who I presume was the manager, asked me THREE times in the span of about two minutes whether I was ready to order while I was reading the menu and trying to decide what I wanted. There were only two other customers in the store, and I am quite sure that I didn't give off any body language or other signals indicating that I was impatient.

I don't eat at Jersey Mike's often, I don't have the menu memorized, and when I do eat there I always check to see if there are any specials - There are a few sandwiches that are not always available.

2. The cashier declined to take a $50 bill in payment for an order close to $20. I ended up paying with a credit card.

3. I asked the cashier whether refusing $50 bills was company-wide policy or just that one store. He didn't answer, but two other employees gave different and conflicting answers. One said it was company policy, the other said it was up to individual franchisees.

I checked my $50 bill and verified that it has the words "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE" printed on the front just like every other United States Federal Reserve Note that I have ever seen.

I've heard of more and more businesses not accepting cash at all, taking only credit or debit cards, Apple Pay, etc. I think that should be their prerogative in spite of the legal tender language on paper money, but any business who wishes to deny any lawful form of payment should post that policy on their front door to avoid misunderstandings.

I'll take a wild guess that if I call a Jersey Mike's in La Jolla or Point Loma or Del Mar and ask whether they accept $50 bills, they'll answer in the affirmative. I haven't done that yet, but I'd like to put the Eastlake store on notice that customers don't appreciate being lied to or treated like criminal suspects I doubt that I will ever set foot in that place again.

My sandwich is just fine, by the way.

I am pregnant and have to eat my sandwiches a certain way so I ask them to be grilled. The Jersey mikes associate was very rude when I told her no cheese since it makes me sick she said "oh well it's on the grill already you're going to have to scrape it off". I am appalled by the service. She didn't even acknowledge me when I was ordering.

Best sandwiches ever. Love the # 9....
Service is great and the ambiance is that of a sandwich shop

This was the first time coming to this location and it is definitely going To be the last! Julius was rude and by reading other customers reviews seems like his type of behavior is encouraged at this business. It's disappointing when rudeness and unprofessional behavior affect the customer's interaction. The employee's eye-rolling and failure to accurately process your order are certainly not qualities one would expect from a service-oriented staff member. Such behavior reflects poorly on the establishment and can leave customers feeling frustrated and dissatisfied.

It's a good location I like the manager who works there she's a real homegirl type I frequent here at least 3 times a month if not more depending on the jag I'm on. Also my company likes to cater with jersey mikes and we do all our business with this location download the app if your a frequent flyer it's nice to get a free Sammy here and there.